Frequently Asked Questions

Delivery

We ship orders every weekday with Parcelforce, on a 25 and 48 hour courier service, so please allow 3 working days after ordering for delivery.

All orders over £20 of product (after any discount code/coupon has been applied) qualify for Free P&P for mainland UK.  Below £20, P&P is £3.50 per item ordered.

Unfortunately, being a heavy bulky product, we have to pass on surcharges levied to us for out of area delivery per order as a one time per order fee as follows:

Northern Ireland £10.

Channel Islands £6.

Scottish Highlands & Islands £8.

Isle of Man £10.

Isles of Scilly £10.

Unfortunately this is the categorisation that Parcel Force labels this part of Scotland for delivery purposes. If you wish to purchase our products from one of the garden centres we supply in Scotland, please see our stockists map.

When we ship your order, you will be sent a Shipping Confirmation text message, which will contain a link for you to track you order via the Parcelforce website or App. You will only receive this if you have entered a mobile number when ordering. A land line will not receive the text messages.

You can rebook a delivery day via the Parcel Force tracking page (google search ‘parcel force tracking’) using the tracking number you will have received by text message.

Normally, Parcel Force will repackage or mend the box and then send out again within a couple of days. If the damage is to the product itself (very rare) then it will come back to us and we will send you a fresh parcel. If your parcel tracking says parcel returned to sender please do email us and let us know so that we can stay on top of it.

Unfortunately they require proof of delivery. They do this to avoid false claims. This means a photograph of the package with your front door open or in your hands at the address on the parcel.

This happens occasionally. Please send us photos of your product to our email address and we will process a fresh order for you asap.

In the extremely unlikely event you are not satisfied with our products, you may return it to us in its original condition any time within 14 calendar days from the date of dispatch. Please contact us to organise a return at hello@rocketgro.co.uk

If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us. We will endeavour to process your refund within 14 Working Days of receiving the product back. For further information, please refer to our T&C’s

Unfortunately, as we are a busy farm and industrial yard, we cannot accommodate customers on site to collect products.

This depends on moisture content, but are approximately 14Kg each (31lbs), so easy to handle in your garden.

All our bags contain 30% recycled plastic, and are recyclable alongside supermarket plastic bags, although not in all kerbside collections yet. 

Product

The Organic material in our products is perfect for using on all garden soils, and is much better than peat for the garden and for the environment too.

Mulching Use our Magic Mulch all year round applied as a layer on top of the soil around the base of plants to restrict weeds, conserve water, keep roots protected in Winter and slowly feed. Great as a no-dig solution for the health of your beds.

Soil Improving All soils, especially heavy clay soils, will benefit from digging in our Soil Improver at any time of the year, to increase organic matter content, add bioactivity to the soil to stimulate roots and to slowly feed the soils

Our Potting Composts, which are all peat-Free, are specially screened for size, and blended to give the right balance of air spaces, and water holding, depending on what your are growing in pots:

  • Seedlings and cuttings and small plants – use GardenGold Compost
  • Larger Pots, tubs, hanging baskets and planters – use BlackGold Multipurpose compost
  • Fruit bushes & trees in soil or pots – use Fruit & Vegetable Compost
  • Lime hating (acid loving plants) like Rhododendron in pots or soil – use our New Ericaceous Compost

Our Seed & Cutting Compost is ideally suited for house plants.

Our multi-purpose compost is ideal for hanging baskets.

We recommend our Fruit & Veg compost as an ideal compost for successfully growing fruit and vegetables.

Yes they are all 100% chemical free and totally natural.

All our products are 100% organic and natural, and contain no nasty additives, so are 100% safe for children and pets straight after use. They also contain no chemicals, so are safe for bees, butterflies and all those lovely soil microbes.

In fact, as they are made from natural farm crops we grow on our land, our products are certified by the Soil Association as approved for Organic Growers.

Yes worms love our products! In fact we have seen a significant increase in worm count over the years on our farmland where we spread our products.

When you open the bag and you first use our products (especially on a warm day), there is a natural earthy compost aroma (not a manure smell), which disappears quickly after rain or watering.

When growing in pots, the water that runs through the pots after rain or watering may initially be brown in colour. This is perfectly natural, washing through the natural colouring of our digestate. This may stain lighter coloured patio slabs for a short period, but will wash off with rain in a few weeks.

We do suggest wearing gloves and washing your hands straight after use though.

The beauty of all RocketGro bagged products is that they all contain low levels of Nitrogen (N) , Phosphorous (P) and Potassium (K), also known as NPK. These ensure healthy roots, shoots and flowers. These are Organic and natural, not added, so will slowly release to the plants over the first 3 months.

There is no need to add extra fertiliser for the first 2-3 months, then we recommend using a liquid feed regularly in the growing season in pots, so you can adjust the feeding to suit the crops being grown.

No, our composts hold moisture for longer because of their natural fibre content.

Yes it is because of the natural organic fibre content.

No they won’t. But clearly allowing the pots to completely dry out is not good for the plants.

Yes they will, our composts perform really well on this measurement, particularly compared to Coir products.

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