Delivery and Returns
We deliver throughout the UK by Parcel Force & DPD. We charge P&P on a per item basis. If you order more than £25 of product after any coupon discount has been applied, we will give you FREE P&P on your order for mainland UK orders.
What is ‘mainland UK’? This is all of England, Wales and Scotland excluding Islands. This is not our terminology but the terminology of the parcel delivery services.
If your order comes to less than £25 the delivery charges per item are: £4.50.
For orders to Northern Ireland, Channel Islands, Scottish islands, Isle of Man, and Isles of Scilly we cannot provide free p&p, and there is a fixed postage fee per order irrespective of size of order due to the extra postage fees we are charged by Parcel Force & DPD. The charges are: Northern Ireland £10. Channel Islands £6. Scottish islands £8. Isle of Man £10. Isles of Scilly £10.
For all regular orders, we will do our best to get your order to you asap, and usually between 2 & 3 workings days. We use Parcel Force and DPD as our preferred delivery companies, and we work with them using their express 24 hour delivery service.
When placing your order please provide a mobile number (this is very important). This number will receive text alerts from Parcel Force and DPD about your delivery. If you are not in, your parcel will be left at your front door or in a safe place if we have sent it by Parcel Force. If Parcel Force deem that to be unsafe they should leave a card and you are then able to book it back in for delivery another day. If we have sent it by DPD, they will not leave the parcel but will come back for a second attempt. If on the second attempt you are not in, your parcel will be returned to us.
If you have ordered a large quantity of product, we may elect to send out your order on a pallet. This saves considerable packaging. If you order over 16-20 items we are likely to opt for a pallet delivery.
For all pallet orders, these are delivered by a pallet courier service. This company is not part of Parcel Force or DPD. Your pallet will be delivered between 2 & 3 working days after we have processed your order. On the day, or the day before delivery, the pallet courier company will contact you by phone to make sure the delivery slot works for you.
Pallet deliveries can only be made if the road you live on is wide enough for a standard sized 7.5 tonne lorry to drive down. The lorry comes with a tail lift. The driver will lower the pallet down to ground level and push it with a pallet pusher to the location you require. The ground surface needs to be relatively flat and hard for this to be possible. A gravel surface tends to cause a problem.
Please see our Terms and Conditions.