We deliver throughout the UK by Parcel Force & DPD. We charge P&P on a per item basis. If you order more than £33 of product after any coupon discount has been applied, we will deliver to you for only a £5.99 delivery charge for mainland UK orders. 

What is ‘mainland UK’? This is all of England, Wales and Scotland excluding all Islands and the Scottish Highlands, & Scotland north of Glasgow & Edinburgh. This is not our terminology but the terminology of the parcel delivery services. We understand this may be frustrating.

If your order comes to less than £33 the delivery charges per item is: £5.99.

Each ‘pallet’ or ‘bulk bag’ product attracts a £5.99 delivery charge. Therefore a customer ordering 2 of these for example will be charged £11.98 delivery.

For orders to Northern Ireland, Channel Islands, Scottish islands, Scottish Highlands, Isle of Man, Isle of Wight, and Isles of Scilly we cannot provide the delivery with p&p of only £5.99 above £33 total order value, and therefore there is a fixed £15 postage fee per order irrespective of size of order due to the extra postage fees we are charged by Parcel Force & DPD. For Pallet orders to the these locations we will charge an extra £50 pallet standard delivery fee, making it a total of £65 for delivery. Sending a pallet to the Scottish Highlands (for example) is double the cost for us compared to sending one to Edinburgh or Glasgow for example.

For orders above £33 to the rest of Scotland, north of Glasgow & Edinburgh (excluding the Highlands) there is a fixed delivery charge of £15 per order. For all pallet deliveries to the rest of Scotland, north of Glasgow & Edinburgh (excluding The Highlands), we will charge a £25 pallet surcharge fee (making a total of £40) if a pallet has been ordered.

For all pallet deliveries to London we will charge a per pallet £15 pallet surcharge fee.

For all regular orders, we will do our best to get your order to you asap, and usually between 2 & 4 workings days. We use Parcel Force and DPD as our preferred delivery companies, and we work with them using their express 24 hour delivery service. When we are super busy the delivery time may become 4-5 working days.

When placing your order please provide a mobile number (this is very important). This number will receive text alerts from Parcel Force and DPD about your delivery, or you will be emailed delivery updates from either company. If you are not in, your parcel will be left at your front door or in a safe place. If Parcel Force or DPD deem that to be unsafe they should leave a card, or message you, and you are then able to book it back in for delivery another day. 

If you have ordered a large quantity of product, we may elect to send out your order on a pallet. This saves considerable packaging. If you order over 7-12 bagged items (depending on their weight) we are likely to opt for a pallet delivery.

PALLET & BULK BAG DELIVERIES FURTHER INFO

For all pallet/bulk bag orders, these are delivered by a pallet courier service, not by RocketGro. This company is not part of Parcel Force or DPD. Your pallet should be delivered between 2 & 3 full working days after we have processed your order. 

Pallet and bulk bag deliveries are only made to customers Monday to Friday.

We cannot provide you with the phone number for the pallet courier company, because there are hundreds of sub depots around the country each with a different number. 

We cannot guarantee a delivery day, not ever. We can be 95% accurate when advising, but it is not 100%. We send out pallets when we should, in good time, to enable the courier network to do their job. We cannot be held responsible for lorry break downs in the network, road closures, traffic jams, or over capacity in the network. The pallets go from us, to a hub, and then go to a local depot near to you. The moment they leave us, we are not in control. Everyone does their best. Please accept that pallets can run late. If your delivery does run late, we are genuinely sorry.

The courier company delivering your pallet or bulk bag WILL NOT call you before arrival. If you are not in it will be left in a safe place, out of the way. If you really need a call before delivery we can pick a service that enables that, but that service can be slightly slower.

Pallet deliveries can only be made if the road you live on is wide enough for a standard sized 7.5 tonne lorry to drive down as a minimum. The lorry comes with a tail lift. The driver will lower the pallet down to ground level and push it with a manual pallet pusher to the location you require. The ground surface needs to be relatively flat and hard for this to be possible. A gravel surface is a problem and cannot be delivered onto.

Part of our order system on our website when purchasing a pallet product will involve a pop up window. On that we ask you to pick one of 3 options to give us the info we need to make sure your delivery is successful and without issue. We cannot process your order unless you have picked one of those 3 options. Your answer will be automatically recorded on your order.

Failure to inform us about potential delivery issues for your pallet, may mean we need to redeliver to you if the1st delivery attempt fails. Any costs associated with the re-delivery or return of the pallet to us may be deducted from any subsequent refund we make to you. We reserve the right to deduct these charges and fees from the amount we refund to you if it is clear that the delivery restrictions encountered have not been made clear to us when placing your order.

Lorries are high sided vehicles. If a lorry cannot reach your home due to low hanging trees, or low bridges on the road near your home, this will also cause a problem for the delivery of your product on a pallet. If a pallet or bulk bag delivery cannot happen due to either of these, we again reserve the right to pass on charges to you associated with the failed delivery.

If a customer refuses to accept the delivery of the pallet when the delivery arrives, and the pallet is returned to us, we will charge the customer a minimum of £60 including VAT for both the delivery to the customer, and the return. Therefore, we will deduct a minimum of £120 before issuing a refund. This covers us for the cost of the delivery, and the subsequent return cost, as charged to us by the pallet courier companies.